The Return Of The Prodigal Bag
Two days after my bag was declared officially lost by Tiger Airway’s underwriter, I got a call saying my bag had been found.
What the XXXX, Tiger?
Very late on a Saturday night, someone at Tiger’s lost luggage desk in Singapore had found my bag, 43 days after I checked it in at Ho Chi Minh City’s international airport.
The day after I got the call, the prodigal bag flew back to Ho Chi Minh City and the day after that I drove across town to collect it.
As I drove to the airport I wondered whether my bag had done a full world tour, exploring all the exotic places I want to visit but haven’t yet had the chance. I imagined my bag perched on a bar stool overlooking the Agean, rolling through the back streets of Stone Town and bumping along in the back of a truck on a dusty track somewhere in the wilds of Africa.
But the paperwork showed my bag had only been to Sydney and back. I suspect my black rolly-bag actually made it to Sydney before we did, after a delayed Tiger flight made Miss M and I miss our flight from Singapore to Australia.
There was a sheaf of documents associated with my bag. I had to sign the front page to confirm collection. Given you’re not supposed to sign anything you haven’t read, I flipped through the pages and skimmed the various communications. There was a note from Farhana from Charles Taylor Aviation, the woman who had informed me the bag was officially lost, that leaped out at me. It read: “Please make this urgent as pax has made heavy complaints to Tiger and threatened to get the media involved”.
Lovely. Just lovely. Especially as I never made any threats to anyone at all. In fact in all my years as a working journalist I have never once used my supposed power for personal gain. And “heavy complaints”? All I wanted was for someone to tell me what was going on.
Reading that little note intensified my pissed-off-edness with Tiger Airways.
All the time and money I spent buying stuff to replace what went missing, making international calls to try to find out where my bag could be, scanning receipts for insurance claims, searching Tiger’s website for their lost baggage policy and driving across town to collect my bag. And now the bag is back to being “delayed” and so I can only claim on my travel insurance for up to $200 for “essentials”. Arrrgh.
I toyed with the idea of taking Tiger to a small claims court in Singapore. But then life continued with tours, visitors, editing work, friends, dogs, chickens, a broken shower, a broken phone …. and I really can’t be bothered taking it any further.
What do you think I should do? Leave it and move on or somehow kick up a stink?
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10 years ago